Home › Support › How sync works

Sync

How two-way sync with Google Tasks works

What goes back and forth between Team Tasks and Google Tasks, how often it happens, and what to do when it stops.

The short version

On a Google-synced board, every column is a Google Tasks list in the board's team Google account. Title, notes, due date, and done status sync both ways. Assignees, comments, and labels stay in Team Tasks because Google Tasks has nowhere to store them. Google changes come in about once a minute while the board is open, about every 10 minutes otherwise, or right away when you click Sync now.

Which boards sync

A board syncs with Google Tasks when it was created with Board mode set to lists (Google) and has a team Google account. Those boards show a Sync now button in the header. Boards with no team account, and boards in status mode, live only in Team Tasks and never touch Google.

On a synced board:

What syncs, field by field

Fields synced between Team Tasks and Google Tasks
FieldSyncs with Google TasksNotes
TitleBoth waysMost recent edit wins
NotesBoth waysMost recent edit wins
Due dateBoth waysDate only. Google Tasks has no due time
Done / not doneBoth ways
ColumnYesMoving a card to another column moves the task into that column's Google list
AssigneeTeam Tasks onlyGoogle Tasks has no assignee field
Comments, labels, dependenciesTeam Tasks onlyNo equivalent in Google Tasks

How often it syncs

Deleting tasks and lists

Fixing sync problems

"Google access was lost — reconnect the team account."

Google stopped accepting the board's team account. This usually happens after a password change, after access was removed in that Google account's security settings, or when the sign-in expires. Whoever owns that Google account should open Profile in Team Tasks and find Google connection. If it says Reauthorization needed or Disconnected, click Refresh access or Reconnect. Then click Sync now on the board.

On your personal My Tasks board, the same problem reads "Google access was lost — sign in again to reconnect."

"Sync failed — try again."

A temporary error talking to Google. Wait a moment and click Sync now. If a card keeps showing sync failed, email support@team-tasks.io with the board link and the code shown in the message.

A change I made in Google Tasks isn't on the board yet

If nobody has the board open, Team Tasks checks for changes only about every 10 minutes. Click Sync now to pull them immediately. Also check that you edited the task in the board's team Google account, not in a personal copy of the list in your own account.

The person who owns the team account is leaving

Before you remove them, have a department admin move the board to another member's Google account. Use Sharing › Google account, choose the new Team Google account, and click Re-home. Your tasks stay on the board. Afterwards, re-link the columns to the new account's lists.

Frequently asked questions

Why don't assignees show up in Google Tasks?

Google Tasks has no field for an assignee, a comment, or a label, so Team Tasks can't write them there. Title, notes, due date, and done status sync both ways; assignees, comments, labels, and department membership stay in Team Tasks.

How fast do changes in Google Tasks show up in Team Tasks?

About once a minute while someone has the board open, and about every 10 minutes otherwise. Click Sync now in the board header to pull changes immediately. Changes made in Team Tasks show up for everyone on the board right away and are sent to Google in the background.

Does Team Tasks sync the time of a due date?

No. Google Tasks stores due dates as a date only, so only the date syncs. A time of day you set in Team Tasks stays in Team Tasks.

I deleted a task by mistake. Can I get it back?

Yes, for 30 days. Open the board's Recently deleted page from the Activity sidebar and click Restore. If the board is linked to Google Tasks, the task is added back there too.

What does 'Google access was lost' mean?

Google stopped accepting the team account's access, usually because its password changed, access was removed in the Google account's security settings, or the sign-in expired. Whoever owns that Google account should open their Profile in Team Tasks and click Reconnect or Refresh access under Google connection.

Still stuck?

Email us. Every message is read and answered by the people who build Team Tasks.

Email support@team-tasks.io